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FAQ

HOW LONG WILL IT TAKE TO RECEIVE MY FINE ART PRINT?
Each and every limited print is unique and will be made to order. If you are in the US, It takes 3 to 5 business days for its making process, plus 5 to 7 business days for shipping. So it takes about 14 days in total to receive your print.


WHICH COUNTRIES DO YOU SHIP TO?
We offer free shipping to the US at the moment! If you want to order a piece to be shipped outside of the US, please contact us at info@nebulaencounters.com to make a custom order!


WHAT HAPPENS IF MY ORDER IS DAMAGED WHEN I RECEIVE IT?
We ship your artwork in made-to-measure, secure art packaging. But just in case, please check your delivery in the presence of the delivery person. If you notice damage, you should refuse receipt. Then, please contact us at info@nebulaencounters.com immediately. To allow a quick handling of the situation, include in your e-mail photographic documentation of the damage. If you have already received the work before you notice damage, please e-mail us at info@nebulaencounters.com as soon as possible. Please keep the original packaging in case a return is necessary.



CAN I CANCEL MY ORDER?
Yes, you can cancel your order up to 6 hours after it has been placed. After this period the production process for your work will have already begun, and it is therefore not possible to cancel your order after this point. Please note that the full payment for your order is booked automatically once the order is successfully placed. If you want to cancel and are still under the 6-hour period, please email us at info@nebulaencounters.com with the title "ORDER CANCEL" to cancel your order, along with your order number.